Last updated: August 2026. This policy explains how and when your Zomplete account access is delivered.
Summary: Zomplete is a digital software service. No physical product is shipped. Account access is activated digitally, typically within 24 working hours after successful payment and verification. You will receive your login credentials via email once your account is ready.
Zomplete is a Software-as-a-Service (SaaS) platform delivered entirely over the internet. The service includes access to the Zomplete business management dashboard and all modules included in your selected plan — such as lead management, customer management, follow-up tracking, invoicing, task management, team activity monitoring, reports, and daily operations.
No physical product, hardware, software installation package, or physical delivery of any kind is involved in or associated with any Zomplete plan. Access to the Platform is provided exclusively through a secure online login provided to the subscriber after account activation.
The purchase and activation process works as follows:
Zomplete Freemium access begins after account setup and does not require a payment.
For a paid plan, account activation is typically completed within 24 working hours of successful payment and successful verification.
Working hours for the purpose of this policy are defined as Monday to Saturday, 10:00 AM to 7:00 PM IST, excluding public holidays.
Activation may take longer in the following circumstances:
If your account has not been activated within 48 working hours of a confirmed payment and you have not received any communication from us, please contact us at support@zomplete.com with your payment reference number.
Once your account is activated, you will receive:
Zomplete does not ship or deliver any physical goods to subscribers at any time. There is no courier service, postal delivery, physical installation, or on-site setup associated with any Zomplete plan.
Any references to "delivery" in Zomplete's documentation, policies, or communications refer exclusively to the digital delivery of account access — that is, the activation of your online account on the Zomplete Platform.
To use the Zomplete Platform after activation, subscribers need:
No additional software installation is required. Zomplete is a fully browser-based platform.
A paid plan provides access for the fixed access period stated on that plan — currently 7, 30, 180 or 365 days depending on the plan selected. The access period begins when access is activated following successful payment and verification.
Paid access does not renew automatically. When the access period ends, paid access for that plan ends. To continue, a customer purchases an available plan again from their Zomplete account, at the price and access period shown at that time.
Zomplete Freemium is free account-level access and has no paid access period.
If you choose to cancel, your account access will remain active until the end of the access period you have already paid for. After that date, paid access will be deactivated. We recommend exporting any business data you need before your access period ends.
If there is a delay in activation or you experience any issue accessing your account after the expected activation window, please contact us immediately:
Please include your registered email address and payment reference number in your message so we can locate your account and resolve the issue promptly.
If a delay is caused by a technical failure on our part and activation cannot be completed, you may be eligible for a refund as described in our Refund & Cancellation Policy.