Last updated: April 2025. Please read this policy carefully before subscribing to Zomplete.
Important: Zomplete is a digital SaaS (Software-as-a-Service) product. Once account access has been activated or provided to a subscriber, the subscription fee for that billing period is non-refundable. Please review our plans and policies carefully before completing your payment.
Zomplete provides business management software as a digital subscription service. The Platform includes modules for lead management, customer management, follow-up tracking, team activity monitoring, invoice and payment management, task management, reports, and daily operations.
As a purely digital service, there is no physical product associated with any subscription. Access to the Platform is provided electronically following successful payment and account verification.
All subscription fees paid to Zomplete are non-refundable once account access has been activated or provided. This policy applies regardless of:
By completing the payment process and subscribing to any Zomplete plan, you acknowledge and agree to this non-refundable policy.
A refund request will be reviewed only in the following specific circumstance:
Eligible Exception: Payment was successfully deducted from your account, but account access was not activated within the standard activation window (typically 48 working hours) due to a technical error or system failure on our part — and not due to any issue on the subscriber's end (such as incorrect registration information, failed verification, or an issue with the subscriber's device or network).
In such cases, we will first attempt to resolve the technical issue and activate your account. If activation cannot be completed within a reasonable period, we will review the request for a refund of the payment made.
If you believe you qualify for a refund under the exception described in Section 3, please contact us within 7 calendar days of the payment date:
Our team will acknowledge your request within 2 business days and communicate the outcome of our review within 7 business days. Refunds, where approved, will be processed to the original payment method within 7–10 business days of approval, subject to the timelines of our payment gateway partner.
The following situations are not eligible for a refund under any circumstances:
We strongly encourage all prospective subscribers to review our features, pricing, and policies — and to contact us with any questions before completing payment.
You may cancel your Zomplete subscription at any time by contacting our support team at support@zomplete.com. When you cancel:
We recommend exporting any business data you wish to retain before your subscription expires.
If you wish to upgrade your plan mid-cycle, the price difference may be charged immediately or at the next billing cycle depending on the timing. Contact our billing team at billing@zomplete.com before making a plan change request.
If you wish to downgrade your plan, the change will take effect at the start of the next billing cycle. No refund will be issued for the difference in plan pricing for the current cycle.
If you believe an incorrect amount has been charged to your account, or if you notice an unauthorised transaction, please contact us at billing@zomplete.com within 7 days. We will investigate and resolve legitimate billing discrepancies promptly.
Initiating a chargeback or payment dispute with your bank or card issuer without first contacting us may result in temporary or permanent suspension of your account pending resolution.
Where a refund is approved, the refund amount will include the applicable GST component that was charged. A credit note will be issued in accordance with GST regulations.